Shipping Information 送貨事宜
SHIPPING TO HONG KONG
送貨到香港地址安排
Residential Building Delivery Arrangement
Order amount below HK$200
1) Door Delivery Service
| Weigh | Service Charge |
| First 1kg | HK$52 |
| 1.5kg-3kg | HK$58 |
| 3.5kg-5kg | HK$64 |
| After 5kg (each 0.5kg) | HK$3 (each 0.5kg) + HK$30 |
*Additional charge of HK$30 will be charged for special area delivery. Click here for details
2) Self pick up & pay at SF Express service center
You can easily pick up orders for your convenience by choosing self-pickup from SF Station or SF Express Service Center pick up. When the order arrives at the pick-up location, SF Express sends a phone message (SMS) to the recipient. When you arrive SF station or service center, please provide the SF Express the SMS sent to you before (SF Express has to check the recipient information before starting the self-pickup process.).
Click here to view SF station network details please.
Click here to view the SF network details.
| Weigh | Service Charge |
| First1kg | HK$22 |
| 1.5kg-3kg | HK$28 |
| 3.5kg-5kg | HK$34 |
| After 5kg (each 0.5kg) | HK$3 (each 0.5kg) + HK$30 |
*Additional charge of HK$30 will be charged for special area delivery. Click here for details
Order amount is HK$200 or above
1) Door delivery service charge collected by SF Express : HK$20-30
* Additional charge of HK$30 will be charged for special area delivery. Click here for details
2) Self pick up & pay on SF Express service center: Free of charge
Order amount is HK$500 or above
Free of charge (All delivery service charge and door delivery service charge involved will be paid by deardeargroup.com)
住宅送貨安排
訂單金額HK$200以下
1) 順豐上門派送到付
| 重量 | 收費 |
| 首1kg | HK$52 |
| 1.5kg-3kg | HK$58 |
| 3.5kg-5kg | HK$64 |
| 5kg後續重(每0.5kg) | HK$3 (每0.5kg) + HK$30 |
*上門派送特別地區，須付附加費HK$30。詳細按此
2) 順豐站自取到付
為方便您輕鬆自取訂單，您可選擇於順豐站及順豐速運服務中心取貨。當訂單到達取件地點時，順豐速運會向收件人發出手機短訊或以電話通知取件。於順豐站或服務中心取件時，必須出示順豐速運發出之確認短訊，經順豐速運人員核對收件人資料後，方可取件。
按此查閱順豐站網絡詳情請。
按此查閱順豐服務中心網絡詳情。
| 重量 | 收費 |
| 首1kg | HK$22 |
| 1.5kg-3kg | HK$28 |
| 3.5kg-5kg | HK$34 |
| 5kg後續重(每0.5kg) | HK$3 (每0.5kg) + HK$30 |
*上門派送特別地區，須付附加費HK$30。詳細按此
訂單金額達HK$200或以上
1) 上門派送 (需到付由順豐收取的上門派送服務費): HK$20-30
*上門派送特別地區,須付附加費HK$30。詳細按此
2) 順豐站自取: 免費
訂單金額達HK$500或以上
免費 (所有牽涉的運費及上門派送服務費會由deardeargroup.com支付)
IN-STORE PICKUP (Hong Kong ONLY)
In select markets, you can choose to pick up your online order at your local Hong Kong store with no shipping charge. Certain products may be unavailable for in-store pickup, including gift cards. Orders will be delivered to your selected store address and ready for pickup within 4 to 7 business days. Some orders may be available even sooner (as early as same day) if all of your items are already available in your selected store.
Your credit card will be charged once your order has been processed and shipped, and an e-mail will be sent once the entire order is ready for pickup. You may pick up your order at the store for up to 7 days by providing a store associate with your pickup notification e-mail.
You may also designate another individual to pick up your order if you provide them with the pickup notification received via e-mail.
If you are not able to pick up your order within 7 calendar days, it will be returned to our warehouse, and you will need to bear an additional handling fee, please note!
SHIPPING TO THE UNITED STATES
We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout may differ based on your specific shipping address and the items selected.
Shipping Rates
We offer free economy shipping or standard shipping on qualifying orders of HK$ 300 (around US$ 39) or more and on all orders.†
| Shipping Method | Shipping Charge | Order Delivered |
| Economy (e-Express) | HK$21 (≥US$3) | 7 to 14 business days* |
| Standard (Air Registered Packet) | HK$32 (≥US$4) | 7 to 16 business days* |
| Expedited (Speedpost) | HK$25 (≥US$4) | 2 to 11 business days* |
| Overnight (DHL/ FedEx)** | HK$470 (≥US$60) |
1 working day(s), excluding remote areas at destination, shipment pickup day and destination’s public holidays. ( For package, sufficient export documentation is essential for timely customs clearance. Exact transit time varies depending on the remote area pickup / delivery, declared value, commodity and government regulations at destination.) |
*Delivery times go into effect the business day after you place an order.
**Overnight and Saturday shipping availability and order cutoff times are subject to change. Please see options at checkout.
Economy orders will be shipped by e-Express Service. e-Express Service items destined for overseas destinations are traceable on the websites of their postal administrations or of Hongkong Post (HKP) within six months from the date of posting. Instead of contacting HKP, the sender should trace his/ her items on the aforesaid websites within six months from the date of posting. HKP only accepts indemnity claims for total loss of an item.
In the event you cannot verify the successful delivery status or the attempted delivery status of an e-Express Service item on the websites of destinations’ postal administrations (or HKP’s website, whichever shows the latest status of a mail item) one month after the date of posting, the item will be considered “a total loss of the item” after posting. If HKP is satisfied that you have sustained a direct loss as a result of the total loss of the item, you are entitled to:
- an indemnity of up to a maximum of HK$1,000 for any item weighing 500g and above; or
- an indemnity of up to a maximum of HK$500 for any item weighing less than 500g
Standard orders will be shipped by Air Registered Packet. For better peace of mind, Air Registered Packet use registration, as it will collect the signature of the addressee (or their agent) upon delivery.
Expedited orders will be shipped by SpeedPost Service. With a global reach of over 210 destinations, delivery can be as fast as the same night or the next working day after posting to major international cities; more than 1.6 million dedicated postal staff are ready to serve you; insurance coverage of up to HK$1,500; round-the-clock track and trace service available from SpeedPost website (https://www.speedpost.hk/speedpost/sections/mailTracking/mailTracking.jsf) or hotline (https://www.speedpost.hk/speedpost/sections/contact/contact.jsf).
Overnight orders will be shipped and delivered by DHL/FedEx. If overnight shipping is needed or you need more details, please contact us for shipping cost quotation before placing order(s) and call/ whatsapp our 24-hour Customer Services Hotline on (852) 60284392 or send email to order@deardeargroup.com with city name and post code, if any.
An order may be shipped with a higher service tier to meet the original delivery expectations at no additional charge.
Shipping charges are per shipping address. Orders that qualify for free shipping will receive free shipping for all addresses. Please allow up to two additional weeks for delivery of all monogrammed and personalized orders.
†Free economy shipping or standard shipping valid on qualifying orders of HK$300 (around US$39) or more before taxes and shipping charges are added and on all orders. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash. See table above for shipping details. Free economy shipping or standard shipping will be automatically showed for qualifying orders at checkout. Orders shipping free to the continental U.S. will be mostly sent via economy shipping. Terms of offer are subject to change.
SHIPPING TO OTHER INTERNATIONAL DESTINATIONS
We’re happy to announce that we now ship internationally to over 100 destinations and offer Economy/ Standard/ Expedited shipping to our international destinations. For information on delivery times, please refer to the table below. Pricing will be provided at checkout.
Please note that delivery times go into effect the business day after you place an order.
Select your ship-to location below:
| Shipping Locations | Expedited Delivery Times and Charge | Standard Delivery Times and Charge | Economy Delivery Times and Charge |
| ———————————- | ———————— | ———————— | ———————— |
| Austria, Canada, Denmark, Finland, Germany, Great Britain, Greece, Hungary, Netherlands, Spain and Switzerland | 2 to 9 business days | 9 to 17 business days | 7 to 14 business days |
Free shipping is provided for order amount of HK$300 (≥US$39) or above |
HK$ 230 (≥US$30) |
HK$40 (≥US$5.5) |
HK$45 (≥US$6) |
| ———————————- | ———————— | ———————— | ———————— |
| Australia, Cambodia, New Zealand and Vietnam | 1 to 9 business days | 8 to 14 business days | 7 to 14 business days |
Free shipping is provided for order amount of HK$300(≥US$39) or above |
HK$ 175(≥US$23) |
HK$40 (≥US$5.5) |
HK$40 (≥US$5.5) |
| ———————————- | ———————— | ———————— | ———————— |
| Belgium, France and Russia | 2 to 14 business days | 9 to 17 business days | 7 to 14 business days |
Free shipping is provided for order amount of HK$300 (≥US$39) or above |
HK$ 230 (≥US$30) |
HK$40 (≥US$5.5) |
HK$40 (≥US$5.5) |
| ———————————- | ———————— | ———————— | ———————— |
| Brazil, Colombia, Iceland, Israel, Mexico, Norway and Sweden | 2 to 12 business days | 9 to 15 business days | 7 to 14 business days |
Free shipping is provided for order amount of HK$300 (≥US$39) or above |
HK$ 260 (≥US$34) |
HK$40 (≥US$5.5) |
HK$40 (≥US$5.5) |
| ———————————- | ———————— | ———————— | ———————— |
| Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea and Thailand | 1 to 11 business days | 8 to 21 business days | 7 to 14 business days |
Free shipping is provided for order amount of HK$300 (≥US$39) or above |
HK$ 150 (≥US$19.5) |
HK$40 (≥US$5.5) |
HK$40 (≥US$5.5) |
| ———————————- | ———————— | ———————— | ———————— |
| China and Macau | 2 to 4 business days | __ | __ |
Free shipping is provided for order amount of HK$300 (≥US$39) or above |
HK$45 (≥US$6) |
__ | __ |
| ———————————- | ———————— | ———————— | ———————— |
| Taiwan | 2 to 4 business days | 8 to 21 business days | __ |
Free shipping is provided for order amount of HK$300 (≥US$39)or above |
HK$60 (≥US$7.8) |
HK$35 (≥US$4.5) |
__ |
| ———————————- | ———————— | ———————— | ———————— |
| Rest of the World | __ | 8 to 30 business days | __ |
Free shipping is provided for order amount of HK$300 (≥US$39) or above |
__ |
HK$40 (≥US$5.5) |
__ |
WARNING: Eyewear contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm (California Proposition 65 Warning).
Click here for international destinations FAQs or contact us directly on 852-60284392 or cs@deardeargroup.com
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Payment Information
有關付款事宜
Payment
-When you place an order, the prices charged are those applicable on the day you order.
-All products on deardeargroup.com are listed in Hong Kong Dollars and accepts VISA/ MasterCard/ American Express/ Discover/ PAYPAL/ Wechat Pay/ 支付寶/ cash deposit. If you choose to do Wechat Pay/ 支付寶/ cash deposit, please contact us in advance to get a new quotation and our account information. Please call /whatsapp: +852 60284392 ; email: payment@deardeargroup.com
-If you choose to do cash deposit, after the deposit is completed, please email us the bank slip with order number via payment@deardeargroup.com or whatsapp on 60284392.
-We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
-We do not collect or keep your credit card information. If you choose to save your credit card information for express checkout, you agree and accept that the information will be encrypted and stored by the third party payment service providers.
-The company reserves the right to change the payment terms for any order without prior notice.
-System will generate an email to the email address registered by customer to confirm that we have received your order. Such confirmation does not constitute a promise of delivery of order items.
-Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of actual transaction.
付款
-當閣下訂單時，本網站所收取之價格是您當天訂購的價格。
-本網站接受VISA/ 萬事達卡MasterCard/ 美國運通American Express/ 發現卡Discover/ PAYPAL/ WeChat Pay/ 支付寶/ cash deposit.VISA卡及萬事達/ PAYPAL/ WeChat Pay/ 支付寶/ 現金銀行過戶。如客戶選擇以港幣以外貨幣付款或以現金過戶支付，付款前請聯絡我們 (致電或whatsapp: +852 60284392; 電郵: payment@deardeargroup.com) 。所有訂單將會以港幣結算。
-如客戶選擇以現金過戶，請於完成後將入數紙連同訂單號碼電郵至payment@deardeargroup.com或whatsapp至60284392。
-本網站使用第三方付款服務以進行網上交易。當閣下作出訂購時，您同意及接納，受其條款及細則所限，您的信用卡資料將會被付款服務供應商收集、處理及保留。閣下同意及接納，您單獨及獨自承擔閣下於進行信用卡交易時所招致或產生的任何損失，且本公司於任何情況下均毋須承擔任何有關全部或部分損失。
-本網站不會收集或保留閣下的信用卡資料。如閣下選擇儲存您的信用卡資料作快速結賬，您同意及接納有關資料將獲第三方付款服務供應商加密及保留。
-本公司保留權利於任何時間更改網上購物的付款方式而不作另行通知。
-本系統會發送電子郵件到客戶註冊的電子郵件地址，以確認我們已收到閣下的訂單。 此類確認不構成產品派送時間的承諾。
-本網站上顯示的產品和價格只僅供參考，在實際交易時可能會更改或修改。
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Exchange and Returns 更換及退貨事宜
Satisfying customers is our primary goal. If you are not satisfied with your online purchase of our product(s) and able to comply with the following terms, we will provide a one-time exchange/ size exchange/ return and refund arrangement (customers are responsible for back and forth shipping charges):
– Earrings, earring hooks are non-returnable for reasons of hygiene.
– Any refund, exchange or size exchange is required to inform us within 2 days of receipt of the product(s).
-If the product is faulty (meaning it is not of satisfactory quality, or not as described), you can return it to us within 2 days of receipt, and we will arrange exchange of an equivalent product within 7 days upon approval (customers are responsible for back and forth shipping charges).
-If the product is in a wrong size, again you can return it to us within 2 days of receipt, and we will arrange an exchange of the product in a newly requested size within 7 days upon approval, but we can only accept exchange for an equivalent product in a requested size once only (customers are responsible for back and forth shipping charges).
*Note: As our products’ measurements are measured manually, please forgive us and allow the occurrence of an error +/- 2cm between the physical size of our products and the measurements marked in products’ specifications.
-Other than in the case of faulty or wrong sized products, we will only accept the return of unopened/ unused products. We will refund the price of the goods only in this case, but not the to and from delivery charges involved.
-Please note that monogrammed, personalized or Final Reduction 50% off items cannot be returned or exchanged.
-All returns will be sent to the designated address. All goods must be resalable, together with the original packaging. One receipt can be used for an exchange or return once only. We will not accept non-original status, arrived after the deadline or unauthorized return.
-Gifts are not returnable.
-Exchange or Returns are only available at www.deardeargroup.com online store.
-If you have bought a jewelry set, you must return it in a full set to get a refund or exchange.
-Only products in wrong sizes are exchangeable for equivalent goods in correct sizes once.
-If you would like to refund or return the product, please contact us at cs@deardeargroup.com.
- To apply for a product exchange or returns, please provide the following information:
Order number
Products that need to be returned
Reasons for return
- You will receive an email with return instructions and a return number. Please note that customers have to be responsible for all the shipping fee involved and the security of the shipment.
- After receiving your returned item and that item is confirmed to be in an original state (unopened and unused), we can start arranging a refund, the refund will be returned to you within 7 working days and via the payment method you used for buying the item (customers are responsible for back and forth shipping charges). If you choose to exchange an item, we will arrange exchange of an equivalent product within 7 days upon approval (customers are responsible for back and forth shipping charges).
- We will send you a notification email upon receipt of your returned item.
- Please note that the actual refund time shown on your credit card account record will depend on the card issuer’s arrangement. If you have any inquiries, please contact the corresponding card issuer directly.
讓顧客稱心滿意是我們的首要目標。若閣下不滿意您的在線購買的產品，並能遵守, 且符合以下條款，我們將提供一次性的換貨/更換尺寸/退貨退款的安排（來回運費需由客戶負責）。
-基於衛生原因，所有耳環產品, 不設退換
-所有退款, 換貨或更換尺寸事宜, 需於收到貨品後2天內提出。
-若產品有任何問題（例如產品質素或產品不符合說明），您可以在收到產品2天內將其退還給我們，我們會於審批核後的7天內安排更換同等產品一次。更換產品其間涉及的來回運費, 恕我司未能負責。
-若產品有任何問題（例如產品尺寸不合適），您可以在收到產品2天內將其退還給我們，我們會於審批核後的7天內安排更換同款, 但尺碼正確的產品一次。更換產品其間涉及的來回運費, 恕我司未能負責。
*留意:由於我們的產品尺碼全為人手量度, 請見諒及容許實物尺寸跟產品細明標示尺寸誤差範圍在+/- 2cm內
-除了上述的產品問題外，我們只接受未開封/未使用的產品退貨安排。我們將按照您的付款方式退還商品的價格, 但其間涉及的來回運費, 恕我司未能負責。
-請留意所有字母花押, 個人化訂製商品或最後特價5折專區內的產品, 恕不接受任何形式的更換或退款。
-所有退貨送抵指定地址後均會進行檢驗。所有商品均須為可轉售狀態，並連同原有包裝。一張收據只限換貨一次。我們不會接受非原來狀態、在期限後送抵或未經授權的退貨。
-任何贈送的產品均不設退換。
–退貨只適用於 www.deardeargroup.com 網上商店。
-如購買的是珠寶套裝，您必須退回整套商品，方能獲得退款或換貨。
-我們目前只接受更換不同尺寸的換貨。
-若您要退款或退回產品，請發送電子郵件至cs@deardeargroup.com與我們聯絡。
- 所有經 www.deardeargroup.com 網上商店處理之退換貨，請提供下列資料：
訂單編號
退回商品
退貨原因 - 您將會收到附有退貨指示和退貨編號的電郵。請注意: 退貨訂單之運費需由客人負責，並承擔寄貨之安全。
- 收到您的退貨後，經確認為原來狀態，可獲安排退款，相關款項將於7個工作天內按照您的付款方式退還商品的價格, 但其間涉及的來回運費, 恕我司未能負責。如您選擇換貨，我們將於收到您的退貨後7個工作天內送出新貨。
- 在收到退貨和處理退款／換貨後，我們都會向您發送通知電郵。
- 請注意，支帳信用卡帳戶顯示的實際退款時間，將取決於發卡銀行的記錄。如有查詢，請直接與銀行聯絡。
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Other International Customers
DEAR DEAR gladly accepts returns. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Purchases made by check will be refunded in cash. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Monogrammed, personalized or final sale items cannot be returned or exchanged. If for any reason you are not satisfied with your international online purchase, email cs@deardeargroup.com within 20 days of original purchase to initiate a Return Merchandise Authorization, which is required to process a return. Our customer service team will provide you with instructions on where returns should be shipped. If you choose to return an item, our e-commerce partner, Paypal, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.
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PRICE ADJUSTMENT
Retail prices will change due to market trends, inventory and consumer demand. Therefore, we can not return the difference
商品差價
零售價格會因應市場趨勢、庫存量和消費者需求而有所變化。因此，我們無法退回差價。
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CONTACT US
For asia-related inquiries, email 852-60284392 or cs@deardeargroup.com
For all other international inquiries, contact us at 852-60284392 or cs@deardeargroup.com
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