Product Use and Care 產品使用與保養

Warranty Coverage

DEAR DEAR warrants all non-watch products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase. DEAR DEAR warrants watches for a period of THREE (3) YEARS from the date of original retail purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions for returning the product, DEAR DEAR will, at its option, to the extent permitted by law, either (i) repair the product using new or refurbished parts, at DEAR DEAR’s expense; (ii) replace the product with a new product that is equivalent to the product that is to be replaced; or (iii) refund to you all or part of the purchase price of the product. DEAR DEAR shall have no obligation to repair, replace, or refund until the defective product is returned to DEAR DEAR. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever period is longer. When a refund is given, the returned product becomes DEAR DEAR’s property. The warranty does not entitle you to replacements or refunds for lost or stolen items. We recommend the use of safety chains on bracelets and insurance cover is advisable on all valuable jewelry. General wear and tear, misuse and tarnishing are not covered under the warranty.

Obtaining Warranty Service
For specific instructions about how to obtain warranty service for your DEAR DEAR product, please contact DEAR DEAR’s customer service. DEAR DEAR’s customer service may be reached by:

Exclusions and Limitations
This Limited Warranty applies only to products manufactured by DEAR DEAR. This Limited Warranty does not apply to damage caused by accident, abuse, misuse, misapplication, or use of non-DEAR DEAR products. The crystal, crown, strap and bracelet are excluded from the warranty for watches. Use of batteries other than DEAR DEAR recommended batteries in watches may cause damage. Stretching of DEAR DEAR chains and bracelets is not considered a manufacturing defect. Do not expose your DEAR DEAR products to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Please refer to the cleaning and care instructions for additional information on caring for and protecting your DEAR DEAR product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your DEAR DEAR product.

保養

所有DEAR DEAR珠寶產品均享有1年保養，範圍包括產品的生產瑕疵。

在DEAR DEAR手鏈上使用假冒或非DEAR DEAR生產之串飾，會損壞手鏈，並將無法享受官方保養服務。如曾與非DEAR DEAR產品共同佩戴，DEAR DEAR將不予更換、修理或修補。 DEAR DEAR手鏈和手鐲的鬆緊度，恕不包括於生產瑕疵之列。請勿讓您的DEAR DEAR產品接觸腐蝕性化學品或暴露於惡劣環境。銀製吊飾易被氧化，如接觸腐蝕性化學品或暴露於惡劣環境中，足以改變您的DEAR DEAR產品的外觀。此等化學品包括但不限於液體上光劑、游泳池、溫泉和水療設施。。

請保留收據作購買證明。標準保養期為自購買日起1 （一）年，例外者為琉璃串飾、木製串飾、皮革產品和編織繩，此等產品保養期為自購買日起30 （三十）天。

一般磨損、誤用和變色，恕不包括於保養範圍內。

DEAR DEAR 珠寶護理工具(Care Kit) 恕不包括於保養範圍內，且不接受退款或換貨。

保養範圍並不包括遺失產品的置換。

Care Instructions

Protect Your Jewelry
We recommend that customers remove jewelry before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.

Cleaning Your Jewelry
Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water. This particular cleaning method should not be used to clean jewelry with cultured freshwater pearls (see Cultured Freshwater Pearls for more details).

A silver-polishing cloth is a great tool to make your sterling silver jewelry shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths may be purchased from our online store or your local goldsmith.

Leather Bracelet Styles
Protect your investment- once you have chosen a style for your DEAR DEAR Leather Bracelets, it is best to leave them that way! Leather stretches and can lose shape and color when braided and knotted frequently.

Storing Your Jewelry
Jewelry should be stored away from natural sunlight and heat, in a protective (lined) jewelry box or a tarnish-resistant pouch. It can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as trash can liners as they contain sulfur compounds, or rubber containers which will make sterling silver tarnish faster and possibly turn black. Do not store your jewelry in the bathroom.

Please note that our DEAR DEAR gift boxes are not made for long-term storage as they are not airtight and tarnishing will occur over time.

Annual Service
Gold and silver are soft metals and become worn with use. This is true for all genuine jewelry. Depending on the degree of use, it is recommended that your jewelry be inspected at least once a year by a goldsmith. In particular, it is important that clasps, mounts, and soldering are checked

Oxidation
Oxidation disappears with time. This is considered normal wear and tear and is not a defect.

Things which may cause the oxidation to fade include: perspiration, chlorine, perfumes, cleaning agents, and silver polish. We do not recommend using silver polishing liquid. Oxidized (dark) jewelry does not benefit from being dipped in silver polishing liquid, as it destroys the oxidation.

Cultured Freshwater Pearls
Try to prevent your cultured freshwater pearls from being exposed to water, makeup, creams, chemicals and cleaning agents. Cultured freshwater pearls cannot withstand silver polish. Do not use a silver-polishing cloth as it may dull your pearls. Instead we recommend mild soap mixed with lukewarm water. Use your fingers to gently clean your jewelry. Do not use a brush. Pat dry and lay flat until completely dry.

Enamel
All enamel is Italian made without glass, which makes it more durable.

Leather
Leather is a natural product that will benefit from careful protection. Do not use in water or other liquids that may cause discoloration.

Leather can stretch and relax over time; stretching is not a defect in this product. As a natural feature of genuine leather, you may notice gentle shading and variations in color. You may also experience a change in the shade of the leather due to oils in the skin and the addition of charms to the bracelet or necklace. Use with a maximum of 7–9 charms. When adding charms to the new leather bracelets, please take care to hold the leather bracelet steady and twist the charm onto the bracelet. Be careful not to twist the leather part of the bracelet when adding charms, as the leather may be at risk for being damaged.

Colour Cords
Color cords are made of synthetic fibers, which may become damaged or discolored if submerged in water.

產品使用與護理

保護您的珠寶首飾

我們建議顧客在睡前或運動前先摘下首飾，並謹記珠寶不宜接觸氯氣或鹽水，以免令表面變暗啞。請盡量避免淡水養殖珍珠接觸水和清潔劑。淡水養殖珍珠只宜用軟毛刷或布清潔。

清潔首飾

假如想清潔您的DEAR DEAR首飾，可以加少量溫和皂液到暖水，再以軟毛牙刷清潔。牙刷很適合用作清潔有花紋的首飾的。假如首飾過於骯髒，把它放在暖水泡浸約10分鐘。請注意，這個建議不適合用於皮革，木製串飾或珍珠首飾。

擦銀拋光布是一件最適宜的清潔工具，它能使您的925 銀首飾恢復亮澤，但拋光布不能消除劃痕。

保存您的珠寶首飾

珠寶首飾應存放於遠離陽光和高溫處，放在有保護內襯的首飾盒或首飾包中，亦可存放在真空袋中。橡膠容器則不適宜，因為這將令925 銀更快變色，亦可能令銀製首飾變黑。請勿把首飾存放在的浴室等潮濕的環境中。

請注意，我們的禮品盒並非密封，因此不宜用於長期儲存，因為首飾會隨時間與空氣接觸而變色。

年度服務

金和銀是軟金屬，會隨使用而磨損。這一點適用於所有金、銀首飾。我們建議您視乎使用程度，每年至少請金飾匠檢查首飾一次。釦子、鑲座和焊接位置，尤其需要檢查。

氧化銀

氧化銀是表面處理後的效果，會隨時間消退，速度取決於珠寶是否得到妥善的護理。可能導致氧化效果褪去的因素包括：汗水、氯，香水、清潔劑、液體上光劑等。氧化效果褪去屬於正常的磨損，而不屬瑕疵之列。我們不建議您使用液體上光劑。經氧化加工的首飾，浸泡於液體上光劑並沒有效用，反而會破壞氧化效果。

淡水養殖珍珠

淡水養殖珍珠會被液體上光劑破壞；此外請避免讓淡水養殖珍珠接觸化妝品、乳霜、化學品或清潔劑。

琺瑯

所有的琺瑯不含玻璃，令產品更耐用。

皮革

皮革是一種天然產品，需要小心打理。請勿讓皮革接觸水或其他會導致變色的液體。皮革會隨時間伸展和鬆弛，並非產品的瑕疵。您可能會發現到皮革的顏色局部輕微加深或出現變化，這是真皮的天然特點。皮革顏色改變，亦可能是由於皮膚油脂接觸或手鐲項鍊加上吊飾之後的結果。

彩色手繩

彩色手繩由合成纖維製成，如果浸在水中，會被損壞或變色。