1. 如何註冊 How to register?

於www.deardeargroup.com點擊主頁右上角的「 MY ACCOUNT 」部份, 並於頁內點擊「REGISTER」按鈕，填上所需的個人資料，然後按「REGISTER」即可註冊成為DEAR DEAR會員。

Go to www.deardeargroup.com and click on the “My Account” section at the top right corner.  Press “Register” of the “Login/Register” button and fill in your personal information.  Finally, click “Register” to become DEAR DEAR member.

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2. 如何更改密碼 How can I change my password?

您可於登入後，於「MY ACCOUNT」頁面左方點選「DASHBOARD」，再按下「edit your password」部份, 以更改您的個人密碼。

After login, you can go to “MY ACCOUNT” and click “DASHBOARD”on the left, then please press  “edit your password” to change your password there.

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3. 若忘記密碼，如何處理? If I forgot my password, what should I do?

於www.deardeargroup.com點擊主頁右上角的「 MY ACCOUNT 」部份, 並於頁內的「Login/Register」部份下方點擊「LOST YOUR PASSWORD?」，然後根據指示填上您的電郵地址後按「RESET PASSWORD」，系統會透過電郵讓您重設密碼。

Click on the “MY ACCOUNT ” button at the top right corner at www.deardeargroup.com homepage, then select “LOST YOUR PASSWORD?” under the “Login/Register” section. Fill in your register email address as instructed and press “RESET PASSWORD”. We will send you a password reset email.

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4. 若成功註冊後，可否更改登記電郵? How I still change my email after my register successfully?

您可以電郵至info@deardeargroup.com或致電 60284392聯絡我們。

You can email to info@deardeargroup.com or call us on 60284392.

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2. 可否貨到付款 Can I pay in cash on delivery?

很抱歉！我們暫不接受以貨到付款形式購買本網站產品。

Sorry! We cannot accept cash on delivery as the payment method to pay for our products.

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3. 我能否查閱訂單狀態/過往訂單記錄? How can I check my order status and previous order history?

登入後，於「MY ACCOUNT」頁面左方點選「ORDERS」，以查看您所有進行中的及過往的訂單記錄。

After login, you can go to “MY ACCOUNT” and click “ORDERS” on the left to check your current order status and past orders.

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4. 若我要求退款及退貨，我應如何處理? If I want to refund, what should I do?

讓顧客稱心滿意是我們的首要目標。若閣下不滿意您的在線購買的產品，並能遵守, 且符合以下條款，我們將提供一次性的換貨/更換尺寸/退貨退款的安排（來回運費需由客戶負責）。

-基於衛生原因，所有耳環產品, 不設退換

-所有退款, 換貨或更換尺寸事宜, 需於收到貨品後2天內提出。

-若產品有任何問題（例如產品質素或產品不符合說明），您可以在收到產品2天內將其退還給我們，我們會於審批核後的7天內安排更換同等產品一次。更換產品其間涉及的來回運費, 恕我司未能負責。

-若產品有任何問題（例如產品尺寸不合適），您可以在收到產品2天內將其退還給我們，我們會於審批核後的7天內安排更換同款, 但尺碼正確的產品一次。更換產品其間涉及的來回運費, 恕我司未能負責。

*留意:由於我們的產品尺碼全為人手量度, 請見諒及容許實物尺寸跟產品細明標示尺寸誤差範圍在+/- 2cm內. 有關尺碼量度方法及詳情, 可參閱本網站的「Size Guide」

-除了上述的產品問題外，我們只接受未開封/未使用的產品退貨安排。我們將按照您的付款方式退還商品的價格, 但其間涉及的來回運費, 恕我司未能負責。

-請留意所有字母花押, 個人化訂製商品或最後特價5折專區內的產品, 恕不接受任何形式的更換或退款。

-所有退貨送抵指定地址後均會進行檢驗。所有商品均須為可轉售狀態，並連同原有包裝。一張收據只限換貨一次。我們不會接受非原來狀態、在期限後送抵或未經授權的退貨。

-任何贈送的產品均不設退換。

–退貨只適用於 www.deardeargroup.com 網上商店。

-如購買的是珠寶套裝，您必須退回整套商品，方能獲得退款或換貨。

-我們目前只接受更換不同尺寸的換貨。

-若您要退款或退回產品，請發送電子郵件至cs@deardeargroup.com與我們聯絡。

• 所有經 www.deardeargroup.com 網上商店處理之退換貨，請提供下列資料：
  訂單編號
  退回商品
  退貨原因
• 您將會收到附有退貨指示和退貨編號的電郵。請注意: 退貨訂單之運費需由客人負責，並承擔寄貨之安全。
• 收到您的退貨後，經確認為原來狀態，可獲安排退款，相關款項將於7個工作天內按照您的付款方式退還商品的價格, 但其間涉及的來回運費, 恕我司未能負責。如您選擇換貨，我們將於收到您的退貨後7個工作天內送出新貨。
• 在收到退貨和處理退款／換貨後，我們都會向您發送通知電郵。
• 請注意，支帳信用卡帳戶顯示的實際退款時間，將取決於發卡銀行的記錄。如有查詢，請直接與銀行聯絡。

Satisfying customers is our primary goal. If you are not satisfied with your online purchase of our product(s) and able to comply with the following terms, we will provide a one-time exchange/ size exchange/ return and refund arrangement (customers are responsible for back and forth shipping charges):

– Earrings, earring hooks are non-returnable for reasons of hygiene.

– Any refund, exchange or size exchange is required to inform us within 2 days of receipt of the product(s).

-If the product is faulty (meaning it is not of satisfactory quality, or not as described), you can return it to us within 2 days of receipt, and we will arrange exchange of an equivalent product within 7 days upon approval (customers are responsible for back and forth shipping charges).

-If the product is in a wrong size, again you can return it to us within 2 days of receipt, and we will arrange an exchange of the product in a newly requested size within 7 days upon approval, but we can only accept exchange for an equivalent product in a requested size once only (customers are responsible for back and forth shipping charges).

*Note: As our products’ measurements are measured manually, please forgive us and allow the occurrence of an error +/- 2cm between the physical size of our products and the measurements marked in products’ specifications. For sizing methods and details, you can refer to “Size Guide” in our website.

-Other than in the case of faulty or wrong sized products, we will only accept the return of unopened/ unused products. We will refund the price of the goods only in this case, but not the to and from delivery charges involved.

-Please note that monogrammed, personalized or Final Reduction 50% off items cannot be returned or exchanged.

-All returns will be sent to the designated address. All goods must be resalable, together with the original packaging. One receipt can be used for an exchange or return once only. We will not accept non-original status, arrived after the deadline or unauthorized return.

-Gifts are not returnable.

-Exchange or Returns are only available at www.deardeargroup.com online store.

-If you have bought a jewelry set, you must return it in a full set to get a refund or exchange.

-Only products in wrong sizes are exchangeable for equivalent goods in correct sizes once.

-If you would like to refund or return the product, please contact us at cs@deardeargroup.com.

• To apply for a product exchange or returns, please provide the following information:

Order number

Products that need to be returned

Reasons for return

• You will receive an email with return instructions and a return number. Please note that customers have to be responsible for all the shipping fee involved and the security of the shipment.
• After receiving your returned item and that item is confirmed to be in an original state (unopened and unused), we can start arranging a refund, the refund will be returned to you within 7 working days and via the payment method you used for buying the item (customers are responsible for back and forth shipping charges). If you choose to exchange an item, we will arrange exchange of an equivalent product within 7 days upon approval (customers are responsible for back and forth shipping charges).
• We will send you a notification email upon receipt of your returned item.
• Please note that the actual refund time shown on your credit card account record will depend on the card issuer’s arrangement. If you have any inquiries, please contact the corresponding card issuer directly.

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5. 沒有註冊成為會員，仍可購物嗎? If I have not registered, can I still purchase the products?

不一定要成為DEAR DEAR會員, 亦可購買本網站的產品, 但成為DEAR DEAR會員後, 您可享有即時會員優惠及最新潮流資訊, 請於www.deardeargroup.com的「MY ACCOUNT」部份作登記。

Become a DEAR DEAR member is not a must for purchasing our products on our website. However, you can enjoy and receive real-time membership benefits and latest fashion information after register as our member. Please register at www.deardeargroup.com ‘s “MY ACCOUNT “section.

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6. 可否將個別訂單送往不同的地址? Can I send an order to different delivery address?

可以。您可以在「我的帳戶」內更改送貨地址，或於結賬時您也可以選擇另一送貨地址。請注意，現時www.deardeargroup.com於每張訂單只提供送貨至單一地址，如要把產品送貨至不同地址，請為每個送貨地址各建立一張訂單。

Yes. You can change delivery address in “My Account”, or you can choose to ship to a different address during checkout. Please note that each order can only be delivered to one single delivery address. To deliver items to an additional address, please place a new order on www.deardeargroup.com.

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7. 若我想購買的產品沒有存貨，可怎樣做? What if I want to purchase the product that is out of stock, what can I do?

若您想訂購的產品暫時缺貨，您可發送電子郵件至info@deardeargroup.com與我們聯絡。如產品再次上架時，我們將會電郵直接通知您。您可再次登入本網站，再次選購該產品。

If the product you want to purchase is out of stock, you can email to info@deardeargroup.com or contact us.  If the product stock is available, we will inform you by email.  You can login to our website again.

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3. 上門派送服務費可直接於訂購產品時一併用信用卡支付嗎(香港訂單)? Can I pay the Door delivery service charge together with my order (Hong Kong orders)?

很抱歉! 上門派送服務費必須以現金直接於貨到時支付給送貨員。

Sorry! The door delivery service charge needs to be paid in cash and directly to the courier upon order arrival.

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4. 我可選擇指定送貨時間嗎 (香港訂單)? Can I select delivery time slot (Hong Kong orders)?

很抱歉，我們暫不能提供指定的送貨時間服務。由於我們的運輸部份交由第三方速運公司負責, 該速運公司送貨員會以短訊方式或直接致電給你以安排送貨時間事宜。您亦可點擊我們網頁靠右上方的「CONTACT US」按鈕, 並點選「Order Tracking 」部份, 以取得已購買訂單的運單號碼, 並於負責運送的第三方速運公司網頁輸入有關運單號碼, 時刻追蹤訂單運送情況。詳情可參閱本網站的「Shipping and Handling」。

Sorry! You are not able to select delivery time slot.  As we cooperate with a third party logistics and express services company to handle most of the  delivery matters, that company will send you short messages or call you directly to arrange the delivery time. You can also obtain the waybill number of your purchased order from our “Order Tracking” section under the “Contact Us” button on the top right of our website. Then, please enter the waybill number provided into the order tracking section of the third party logistics and express company’s website in order to keep track of the purchased order’s delivery status. For any details, you can refer to “Shipping and Handling” in our website.